Privacy Policy

Our Privacy Policy

At Mothernaturestories, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services. By using our website and services, you consent to the practices described in this Privacy Policy.

Information We Collect.

We may collect the following types of personal information when you visit our website or use our services:

Personal Information Provided by You: When you make a booking or sign up for an account, we may collect personal information such as your name, email address, phone number, and billing information. We may also collect additional information if you choose to provide it, such as passport details or dietary preferences.
Automatically Collected Information: We may collect certain information automatically when you visit our website, including your IP address, browser type, device type, operating system, and website usage information. We may also collect information through cookies and similar technologies.
Information from Third Parties: We may receive information about you from third parties, such as travel agents or service providers, when they make a booking or reservation on your behalf.

Use of Information.

We may use the collected information for the following purposes:

Providing and Improving Our Services: We use your personal information to process bookings, communicate with you, and provide customer support. We may also use the information to improve our services, personalize your experience, and develop new features.
Marketing and Promotions: With your consent, we may send you promotional emails or newsletters about our services, special offers, or upcoming events. You can opt-out of these communications at any time.
Legal Compliance: We may use your personal information to comply with applicable laws, regulations, or legal processes, and respond to requests from public and government authorities.
Protection and Security: We take measures to protect the security and integrity of your personal information and to prevent unauthorized access or disclosure.

Sharing of Information.

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, customer support providers, or IT service providers. These service providers are authorized to use your information only as necessary to provide the requested services.
Business Transfers: In the event of a merger, acquisition, or sale of our company or its assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website if such a transfer occurs.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order, government investigation, or subpoena.

Data Retention.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights.

You have certain rights regarding your personal information, including the right to access, correct, or delete your information. You may also have the right to object to or restrict certain processing activities. To exercise these rights or if you have any questions or concerns about our handling of your personal information, please contact us using the contact information provided at the end of this Privacy Policy.

Third-Party Links.

Our website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.

Security Measures.

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Changes to this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. Your continued use of our website or services after such changes constitutes your consent to the revised Privacy Policy.

Contact Us.

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at +254786735297 or support@mothernaturestories.com. Thank you for trusting Mothernaturestories. We are committed to protecting your privacy and providing you with a secure and enjoyable experience.